bijje Terms & Conditions — Your Rights, Our Obligations, and the Rules That Govern Your Account

1. Introduction and Acceptance

These Terms and Conditions (hereinafter "Terms") constitute the entire legal agreement between you (the "Player" or "User") and bijje (hereinafter "bijje", "we", "us", or "the Platform"), which operates the online casino and sports betting services available at https://bijje.io. By accessing, registering on, or using any part of the bijje platform, you unconditionally accept and agree to be bound by these Terms in their entirety.

If you do not agree with any provision of these Terms, you must immediately cease using the bijje platform. These Terms apply to all activities conducted through the bijje website including, without limitation, account registration, deposits, withdrawals, game play, sports betting, participation in promotions, and all communications with bijje support staff.

These Terms are to be read in conjunction with the bijje Privacy Policy and Responsible Gaming Policy, both of which form part of the overall legal framework governing your use of the Platform.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal user account registered by a Player on the bijje platform.
• "Balance" means the total of real-money funds held in a Player's account wallet at any given time, excluding bonus funds unless otherwise stated.
• "Bonus Funds" means any promotional credits, free spins values, or matched deposit amounts awarded to a Player subject to wagering requirements.
• "Platform" means the bijje website, mobile-optimised site, and any associated digital services operated by bijje.
• "Wager" means any real-money or bonus-money bet placed on a game or sports event through the bijje platform.
• "Wagering Requirement" means the number of times a Bonus amount must be wagered before it or any winnings derived from it become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity verification process by which bijje confirms a Player's identity, age, and place of residence.
• "BDT" or "৳" means Bangladeshi Taka, the currency used for all financial transactions on the bijje platform.

3. Eligibility and Age Verification

Use of the bijje platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and at all subsequent times during which their account remains active:

• You are at least 21 years of age. bijje is a strictly 21+ platform and will not knowingly permit any person under the age of 21 to register, deposit, or wager.
• You are accessing the platform on your own behalf and not as an agent or representative of any third party.
• You are not subject to any self-exclusion agreement, whether initiated through bijje or through any third-party responsible gaming programme.
• You are not a current employee, contractor, officer, director, or close family member of any employee or contractor of bijje or any of its affiliated game providers.
• You understand that online gambling involves financial risk and that you may lose the entirety of any funds deposited.

bijje reserves the right to request proof of age and identity at any time. Acceptable documents include a valid National Identity Card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority. Failure to provide satisfactory documentation within the time period specified by bijje may result in account suspension and withholding of any pending withdrawal until verification is complete.

4. Account Registration

Each Player is permitted to hold exactly one registered account on the bijje platform. The creation of duplicate, multiple, or secondary accounts by the same individual is strictly prohibited. bijje employs automated and manual detection processes to identify duplicate accounts. Where duplicate accounts are found, bijje reserves the right to close all associated accounts, forfeit any balances held therein, and void any pending withdrawals.

When registering, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address in Bangladesh, mobile number, and a valid email address. You agree to update this information promptly should any of it change. bijje accepts no liability for account access issues, failed communications, or delayed withdrawals arising from inaccurate registration information provided by the Player.

You are solely responsible for maintaining the confidentiality and security of your account login credentials. You must not share your username or password with any third party. Any activity conducted through your account while your credentials are in use is deemed to have been authorised by you. bijje must be notified immediately at [email protected] if you suspect that your account credentials have been compromised or that any unauthorised access has occurred.

5. Deposits and Withdrawals

bijje accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit amount is ৳200. bijje does not impose any platform-level transaction fee on deposits or withdrawals, though your mobile financial service provider or bank may apply their own charges independently of bijje.

Deposits are credited to your bijje wallet upon confirmation of receipt. Withdrawal requests are processed by bijje on an ongoing basis with a target processing time of 15 minutes for bKash and Nagad transfers. Processing times for other methods may vary. bijje does not guarantee any specific withdrawal processing time and shall not be liable for delays caused by third-party payment processors, mobile network operators, or banking institutions.

All withdrawal requests are subject to the completion of KYC verification. bijje reserves the right to withhold withdrawal processing pending the satisfactory completion of identity and source-of-funds verification. Where a withdrawal is withheld for compliance reasons, bijje will notify the Player promptly and specify the documentation required to complete the verification process.

Funds deposited into your bijje account may only be withdrawn to a payment method registered in your own name. Withdrawals to third-party accounts, wallets not registered to the Player, or anonymous payment instruments are not permitted under any circumstances.

6. Bonuses and Promotional Offers

bijje may from time to time offer deposit bonuses, free spins, reload bonuses, cashback offers, and other promotional incentives to registered Players. All such offers are subject to the specific terms and conditions published at the time of the promotion, including wagering requirements, minimum odds restrictions, game contribution rates, expiry periods, and maximum withdrawal limits on bonus-derived winnings.

Where a bonus is subject to a wagering requirement, the specified multiple must be completed using real-money or bonus funds as stipulated in the promotion terms before any withdrawal of bonus-derived winnings is permitted. Not all games contribute equally towards wagering requirements — contribution rates are specified in the individual promotion terms and in the bijje bonus terms schedule.

bijje reserves the right to amend, suspend, or withdraw any promotional offer at any time without prior notice. Bonuses are issued for personal, recreational use only. Any attempt to exploit promotional offers through the use of multiple accounts, coordinated betting strategies, arbitrage techniques, or any other method that bijje determines to be abusive will result in the forfeiture of all bonus funds and associated winnings, and may result in permanent account closure.

7. Game Rules and Fair Play

All games available on the bijje platform are provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Habanero, among others. Each game operates according to the rules established by its respective provider. The Return to Player (RTP) percentage for each game is published on the game's information page and reflects long-run theoretical payout rates, not guaranteed outcomes for any individual session.

Game outcomes on bijje are determined by certified Random Number Generator (RNG) systems that have been independently audited for fairness. bijje does not have the ability to alter, manipulate, or influence game outcomes at the platform level. In the event of a technical fault, disconnection, or game malfunction, the wager in question shall be deemed void and any stake placed will be returned to the Player's account balance. bijje's decision in respect of any disputed game outcome shall be final and binding.

8. Prohibited Activities

The following activities are strictly prohibited on the bijje platform. Engagement in any prohibited activity constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of account balance, and referral to relevant authorities:

• Registering more than one account for any single individual.
• Providing false, inaccurate, or misleading personal information during registration or KYC verification.
• Using the platform for any form of money laundering, fraud, or other financial crime.
• Exploiting software bugs, errors, or vulnerabilities to gain an unfair advantage in any game or betting market.
• Using automated bots, scripts, software agents, or artificial intelligence tools to place wagers or interact with the platform.
• Engaging in collusion with other Players, whether on live dealer tables or in any other multiplayer context.
• Placing wagers on behalf of any third party, or accepting funds from third parties for the purpose of wagering.
• Attempting to reverse-engineer, decompile, or interfere with the bijje platform's source code, infrastructure, or security systems.
• Engaging in any activity that disrupts, overloads, or impairs the normal functioning of the bijje platform or its underlying infrastructure.

9. Intellectual Property

All intellectual property on the bijje platform — including but not limited to the bijje brand name, logo, website design, software, text, graphics, game interfaces, and promotional materials — is the exclusive property of bijje or its licensors. Nothing in these Terms grants you any right, licence, or interest in any bijje intellectual property. You may not reproduce, copy, distribute, modify, or create derivative works from any bijje content without prior written authorisation from bijje.

Game content displayed on the bijje platform remains the intellectual property of the respective game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Habanero, and others). Your use of the bijje platform does not confer any ownership or licence rights over such third-party content beyond the limited right to play the games in accordance with these Terms.

10. Limitation of Liability

To the maximum extent permitted by applicable law, bijje shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to your use of the bijje platform, including but not limited to:

• Loss of funds resulting from wagering activity, regardless of the cause of the loss.
• Technical failures, platform outages, or connectivity issues that affect game play or prevent access to the platform.
• Delays in deposit processing or withdrawal disbursement caused by third-party payment providers.
• Losses resulting from unauthorised access to your account due to your failure to maintain the security of your login credentials.
• Any inaccuracy in odds, game results, or account balance information resulting from a technical fault, provided that bijje takes reasonable steps to identify and correct such errors promptly upon discovery.

bijje makes no warranty that the platform will be available continuously, uninterrupted, or free from errors. Scheduled maintenance windows and emergency downtime may occur from time to time. bijje will endeavour to provide advance notice of planned maintenance where reasonably practicable.

11. Responsible Gaming

bijje is committed to promoting responsible gambling practices and to providing tools that help Players maintain control over their gaming activity. The following responsible gaming features are available to all registered Players through the account settings panel:

• Deposit Limits: Set a maximum daily, weekly, or monthly deposit amount. Limits take effect immediately upon activation. Increases to deposit limits are subject to a 72-hour cooling-off period before taking effect.
• Loss Limits: Cap the amount you can lose within a defined time period. Loss limits activate immediately and may only be increased after a mandatory cooling-off period.
• Session Time Reminders: Receive on-screen notifications at configurable intervals to remind you how long your current gaming session has lasted.
• Cooling-Off Period: Temporarily suspend access to your bijje account for a period of between 24 hours and six weeks. During a cooling-off period, you will not be able to log in, deposit, or place wagers.
• Self-Exclusion: Permanently exclude yourself from the bijje platform. Self-exclusion is irreversible for a minimum period of 12 months. Any remaining account balance will be returned via the Player's registered withdrawal method. bijje will not send any marketing communications to a self-excluded Player.

bijje is a 21+ platform without exception. If you believe that you or someone you know may have a gambling problem, we urge you to contact our support team at [email protected] immediately. Our support team is available 24 hours a day, seven days a week, to assist with the activation of any responsible gaming tool.

12. Account Suspension and Termination

bijje reserves the right to suspend or permanently terminate any Player account at its sole discretion and without prior notice where bijje reasonably determines that:

• The Player has breached any provision of these Terms.
• The Player has provided false or misleading information during registration or KYC verification.
• The Player's account is being used for fraudulent, deceptive, or illegal purposes.
• The Player's account activity is inconsistent with normal recreational gambling behaviour in a manner that suggests professional arbitrage, match-fixing, or organised fraud.
• Regulatory, compliance, or anti-money laundering obligations require the suspension or closure of the account.

Where an account is suspended pending investigation, bijje will notify the Player of the suspension and provide a reasonable opportunity to respond, except where notification would compromise a fraud or compliance investigation. Players who wish to voluntarily close their account may do so by contacting [email protected] with the subject line "Account Closure Request". Voluntary closure requests will be processed within five business days.

13. Privacy and Data Protection

bijje collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account and using the bijje platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. Personal data collected by bijje is used solely for the purposes of account administration, payment processing, KYC compliance, fraud prevention, responsible gaming management, and where consent has been given, marketing communications.

bijje employs 256-bit SSL encryption on all data transmitted between your device and the bijje servers. Player data is stored on secure servers and is never sold, rented, or otherwise disclosed to third parties except as required by applicable law or as necessary for the operation of the platform (for example, disclosure to payment processors, KYC verification service providers, and game studios to the extent required for game delivery).

14. Amendments to These Terms

bijje reserves the right to amend, update, or replace these Terms at any time. Material changes to these Terms will be communicated to registered Players via email to the address held on their account or via a prominent notice on the bijje platform, with a minimum of seven days' advance notice before the amended Terms take effect. Your continued use of the bijje platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically to remain informed of any changes. The date of the most recent revision is displayed at the top of this document. If you do not accept an amendment to these Terms, you must cease using the bijje platform and may request account closure as described in Section 12.

15. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which bijje operates. Any dispute that cannot be resolved directly between you and bijje through the support process described below shall be submitted to binding arbitration in accordance with internationally recognised arbitration rules.

Before initiating any formal dispute resolution process, you agree to contact bijje support at [email protected] and to allow bijje a period of 30 calendar days to investigate and respond to your complaint in good faith. bijje is committed to resolving all Player disputes promptly, fairly, and transparently. bijje's final decision on any dispute regarding game outcomes, account balances, or bonus eligibility shall be binding unless overturned through the formal dispute resolution process.

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or your bijje account, please contact the bijje support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year including all Bangladeshi public holidays.
• Response Time: bijje aims to acknowledge all support enquiries within two hours and to resolve the majority of issues within 24 hours of acknowledgement.

For responsible gaming emergencies — including requests to activate immediate self-exclusion — please mark your email subject line as "URGENT: Responsible Gaming" to ensure priority handling by our dedicated responsible gaming team.