bijje Frequently Asked Questions

Creating a bijje account takes under three minutes. Visit bijje.io, click the registration link, and fill in your full name, date of birth, mobile number, and a secure password. You must be at least 21 years old to register. Once submitted, bijje sends a one-time verification code to your mobile number — enter it to activate your account. You can then log in immediately and explore the full game library, though withdrawals require KYC verification first.

bijje requires a valid government-issued photo ID — your National Identity Card (NID) is the preferred document for Bangladeshi players. Alternatively, you may submit a valid passport. You will also need to provide a selfie holding your ID document and a recent utility bill or bank statement showing your name and address. All documents must be clear, unobstructed photographs or scans. KYC review typically completes within 24 hours of submission.

On the bijje login screen, click "Forgot Password" and enter the mobile number registered to your account. bijje will send a reset code via SMS within two minutes. Enter the code, set a new password, and log in immediately. If you no longer have access to your registered mobile number, contact [email protected] with your full name and NID number so the team can verify your identity and assist with manual account recovery.

No. bijje strictly permits one account per person, per household, and per device. Duplicate accounts violate bijje's Terms and Conditions and will result in both accounts being suspended. Any bonus winnings accrued on a duplicate account will be voided. If you believe a duplicate account exists under your details without your knowledge, contact [email protected] immediately so bijje can investigate and protect your account security.

To permanently close your bijje account, email [email protected] with the subject line "Account Closure Request" from the email address registered to your account. Include your full name and registered mobile number. Any remaining balance will be returned to your preferred withdrawal method before the account is closed. If you are closing your account due to gambling-related concerns, bijje encourages you to consider the self-exclusion tool instead, which provides formal protections including suppression of all marketing communications.

bKash deposits on bijje are credited instantly in the vast majority of cases. Once you complete the bKash payment from your mobile wallet, your bijje account balance updates within 30 seconds to two minutes. Occasional delays beyond five minutes are almost always caused by congestion on the bKash network rather than a bijje system issue. If your deposit has not appeared after 15 minutes, contact bijje support with your bKash transaction ID and the team will resolve it promptly.

The minimum deposit on bijje is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. Card deposits via Visa and Mastercard carry a minimum of ৳300. There is no maximum deposit limit set by bijje, though your own bijje account deposit limits — which you can configure in your responsible gaming settings — may apply if you have set one.

The minimum withdrawal on bijje is ৳500 for all supported payment methods. Withdrawals to bKash and Nagad are typically processed within 15 minutes of approval. Rocket and Upay withdrawals process within one to three hours. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, or Sonali Bank take one to two business days. bijje does not charge withdrawal fees — any fee shown is applied by your payment provider, not by bijje.

No. bijje's anti-money-laundering policy requires that withdrawals are returned to the same payment method and account used for the original deposit. If you deposited via a specific bKash number, your withdrawal must go to that same bKash number. This rule protects players from fraud and ensures funds are returned to their verified owner. If your original deposit method is no longer active, contact [email protected] to discuss the available options and complete additional verification.

bijje does not charge any platform-level fee on deposits or withdrawals. The full amount you deposit is credited to your bijje balance, and the full withdrawal amount you request is sent to your payment method. Some payment providers — bKash, Nagad, or your bank — may apply their own standard transaction charges on their end, which are outside bijje's control. We recommend checking your provider's current fee schedule if you are unsure about charges from their side.

The most common reasons for a delayed withdrawal on bijje are: KYC verification not yet completed on your account, an active bonus with remaining wagering requirements, a withdrawal amount that triggers bijje's enhanced security review (typically amounts above ৳50,000), or a temporary hold placed for account safety reasons. Log in to your bijje account and check the "Withdrawals" section for a status message. If the reason is unclear, email [email protected] with your transaction reference and our team will respond within 24 hours.

bijje covers all major domestic and international cricket tournaments including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, and bilateral series involving the Bangladesh Tigers. Available markets typically include match winner, top batsman, top bowler, total runs, total wickets, first over runs, method of dismissal, and live in-play betting updated ball by ball. Markets and odds are published ahead of each match and remain open until the start of play or the relevant in-play event.

All slot games on bijje are provided by certified third-party studios — including Pragmatic Play, NetEnt, and Microgaming — whose Random Number Generators (RNGs) are independently tested and audited. Return-to-player (RTP) percentages vary by game title, but the majority of bijje's slot library sits between 94% and 97% RTP. You can check an individual game's RTP in its information panel before wagering. bijje does not modify RTP settings on any game — the RTP shown is the developer's published and audited figure.

Yes. bijje's full game library is accessible on any modern Android or iOS smartphone or tablet via the mobile-optimised website at bijje.io — no app download is required. The site uses responsive design, so the lobby, game screens, deposit flow, and account management all adapt automatically to your screen size. Live casino tables streamed by Evolution Gaming and Ezugi are also fully playable on mobile with no noticeable quality reduction on a standard 4G connection in Dhaka, Chittagong, or anywhere else in Bangladesh.

bijje's live casino section features real-time dealer games streamed from professional studios around the clock. Available titles include live roulette, live blackjack, live baccarat, live poker variants such as Casino Hold'em, and popular game-show formats like Dream Catcher and Lightning Dice. Tables are hosted by Evolution Gaming and Ezugi, covering a wide range of bet limits to suit both casual players depositing ৳500 and high-stakes players. New live casino titles are added regularly, with Bangladesh Standard Time (BST, UTC+6) schedules for peak-hour tables.

If a cricket match is officially abandoned before a result can be determined under the relevant tournament's playing conditions — for example, a BPL T20 match abandoned due to rain before the minimum number of overs required for a result — bijje will void all unsettled bets on that match and return stakes in full to your account balance. Bets on markets that were already settled before the abandonment (for example, first-over runs if the first over was completed) will stand as settled. The full settlement rules are detailed in bijje's Terms and Conditions.

bijje's welcome bonus rewards new players on their first deposit. The bonus amount is added to your bijje account alongside your deposit and is subject to a wagering requirement — meaning you need to place a defined multiple of the bonus amount in real-money bets before the bonus funds convert to withdrawable cash. The exact bonus percentage, cap amount in BDT, and wagering multiplier are displayed on the promotions page at the time you claim. Bonuses expire if wagering requirements are not met within the stated time window, typically 7 to 30 days.

A wagering requirement (also called a playthrough requirement) is the total amount you must bet before bonus funds become real, withdrawable cash. On bijje, if you receive a ৳2,000 bonus with a 20x wagering requirement, you must place ৳40,000 in total bets before withdrawing. Your current wagering progress is always visible in your account's "Bonus" section, shown as a progress bar and a remaining amount in BDT. Not all games contribute equally — slot games typically contribute 100%, while table games and sports bets may contribute at a lower rate.

Yes. bijje runs regular reload bonuses, free-spin offers on newly launched slot titles, cashback promotions during major cricket tournaments such as the BPL and T20 World Cup, and seasonal offers tied to Eid, Pohela Boishakh, and other occasions. Existing players receive personalised promotion notifications via email and SMS. To stay updated, ensure your communication preferences are enabled in your bijje account settings. All active promotions are listed on the bijje promotions page with full terms, wagering requirements, and expiry dates clearly stated.

bijje is a safe platform secured with 256-bit SSL encryption on all data transmission between your device and bijje's servers, the same standard used by major international banks. Your personal information is stored in encrypted databases and is never sold to third parties. bijje conducts regular security audits and employs two-factor authentication options to protect player accounts from unauthorised access. All financial transactions are processed through verified payment channels. For full details on how bijje collects and uses your data, see the Privacy Policy.

The minimum age to register and play on bijje is 21 years old. This is a strict requirement — no exceptions are made. bijje verifies age during the KYC process using government-issued ID documents. Any account found to belong to a person under 21 will be permanently closed and no winnings will be paid out. If you are a parent or guardian concerned about underage access, bijje recommends using device-level parental controls and ensuring your bijje account credentials are kept private and not accessible to minors in your household.

If you feel gambling is negatively affecting your life, bijje's self-exclusion tool is available 24/7. Log in to your bijje account, navigate to Account Settings, select "Responsible Gaming", and choose "Self-Exclusion". Select a minimum exclusion period of 12 months (longer periods are also available). The exclusion takes effect immediately — your account is suspended, all marketing communications are suppressed, and any remaining balance is returned to your withdrawal method. Alternatively, email [email protected] with the subject "Immediate Account Suspension" for emergency action within one hour.